Part Time Job – Call Handler – CV by 2oth Feb 23

Role:                    Part Time Call Handler

Salary:                 Minimum wage

Hours:                 Flexible working throughout the week

Location:            West Bromwich

Contract:            Temporary/Direct service agreement

Closing Date:    20/02/2023

We are currently recruiting a part time Call Handler for the Sikh Helpline. This role will be based in West Bromwich and is central to the core function of our service. The successful candidate will take calls through the main Sikh Helpline number and online queries such as email and messages.

The successful candidate will have specialist skills to assist and advise our callers, this may be through offering one to one support, delegate to a nominated volunteer and signposting. We offer a multi disciplinary approach and would require our call handler to advise callers and decide on the best approach for them. Every call matters, every call is unique.

We therefore approach every call sensitively and professionally, the successful candidate would be required to design a tailor made approach for each call and follow this through.

If you are interested in joining our dynamic team, please send a CV to [email protected]

The post-holder is expected to work flexible shifts (majority 2pm-6pm) in the office, which may include some evening and weekend work.

Role requirements:

  • Strong listening skills
  • Problem solving skills
  • Excellent communication skills
  • Fluent Punjabi and English speaking
  • Ability to work flexible hours
  • A respect and understanding of the Sikh faith