Since
it was set up, Sikh Help Line has been contacted about a range of
issues by various people. For example:
Youths
in Distress
Sikh
youths contact us about anything that is bothering them. This could
be:
a)
problems at school (bullying, discrimination, 5Ks, etc)
b)
problems with family or special friend.
c)
problems with addiction (drugs, cigarettes, alcohol)
d) physical
or sexual abuse.
e)
depression.
Parents
of troubled youth
Quite
often, parents of distressed youths are the first to realise that something is
amiss with their children. In this case, The Help Line can be contacted to
explore ways to assist the child to open up and discuss his/her concerns.
Organisations
Organisations
contact Sikh Help Line to offer support in its effort to provide this essential
service to the community. Assistance can range to any of the following:
a)
moral support
b)
network support
c)
financial support
d)
manpower support
e)
e-content development support
f)
professional knowledge support
g)
others
2.
I have a problem, how can I contact the Help Line?
You
can contact us in any of the following ways:
a)
Call our Hotline number: 0845 644 0704
b)
Email:
c)
Write to us at: 184 Wellington Road, Bilston, West Midlands WV14.
6BE
3.
Can I seek help without revealing who I am?
Yes,
you can. You do not have to provide any information about yourself
if you do not wish to.
Sometimes,
our counselor may ask you a question to better understand your
background and particular situation. If you do not wish to
answer, politely say so or say No. Our counselors will always respect your
privacy and wishes.
4. Do you ever tell anyone
else what I say?
The
Help Line has a strict confidentiality policy:
-
Sikh Help Line does not collect personally identifiable information.
-
we will not sell or rent your demographic
information to anyone.
-
we do not record calls.
-
we do not have caller displays or number retrieval services.
-
we will not publish your emails without your permission
-
we will never share your information without your
permission.
However,
if we feel that you are in great danger, we will advise you to let
us contact the emergency services if you tell us your
location. At all times, we will keep you informed of what we are
doing.
5.
How can you help me?
A
large number of youths who contact Sikh Help Line are in some sort of difficulty or
distress and either want a listening ear or want us to offer assistance.
Our
counselors will listen to your
concerns and discuss possible options to help you overcome your
problems. If professional help is needed, such as legal or medical advice, we
will help you by putting you in touch with the right
people. If you are being bullied at school and would like us to
discuss the matter with the school authorities in person, we will be happy to
help.
6.
What are your opening hours?
The
counselor on duty is available 24 hours a day, 7 days a week. See
point 2 above for contact methods.
7. Can I speak to the same
counselor each time?
Yes
you can. Simply ask for the counselor you would like to speak to. In case the
particular counselor is working a different shift, you'd have to contact him/her
during the hours he/she is on duty.
8.
Am I too old for this Help Line?
Not at all! Although
the Help Line was set up specifically to cater to youth under the age of
21
years, we are happy
to extend our service to adults above this age range.
